CANCELLATION POLICY
At Remelido, we strive to provide a seamless shopping experience. However, if you need to cancel an order, we’ve made the process straightforward.
Order Cancellation Terms
- Cancellation Before Shipment:
- If you wish to cancel your order, please contact us as soon as possible at contact@remelido.shop or +1 225-718-6766.
- Orders can only be canceled if the item has not yet been shipped.
- Cancellation After Shipment:
- Once an order has been shipped, it cannot be canceled. However, you can initiate a return by following our Returns Policy.
- Custom or Made-to-Order Products:
- Custom or made-to-order items are non-cancelable after production has begun.
Refund Process
- Upon successful cancellation, we will process a full refund to your original payment method within 10 business days.
- You will receive a confirmation email once your refund is processed.
How to Cancel Your Order
To request a cancellation:
- Contact us via email at contact@remelido.shop or call us at +1 225-718-6766.
- Provide your order number and reason for cancellation.